Terms & Conditions

  1. Shipping:

    All sales are FCA at Novodiax's shipping point. Novodiax reserves the right to determine the best method of shipment. Currently all domestic orders are shipped by UPS, USPS, or Federal Express 2-day service unless otherwise indicated in product description or requested by purchaser. Novodiax reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice. Delay in delivery of any installment shall not relieve Buyer's obligation to accept remaining deliveries. International shipments are shipped via DHL unless otherwise indicated in product description or requested by purchaser.

    All packages should be inspected against the packing list upon Purchaser’s receipt and notify Novodiax in writing of any missing or damaged items within five business days. A return material authorization number must be obtained from a Customer Service Representative of Novodiax prior to returning any item.

    Returns will not be accepted without prior authorization. All claims are subject to investigation before return authorization, replacement or credit. Returns are subject to a 25% restocking fee. Should an item be shipped to you incorrectly as the result of an error on our side, Novodiax will correct the problem without Purchaser's cost.

    Novodiax shall not be liable for any loss or damage as a result of any cause beyond Novodiax's control, including, without limitation, fire, accident, theft, riot, war, strikes, flood, windstorm or delay in transportation.

  2. Payment:

    Term of all sales is net 30 days of date of invoice. If an invoice becomes past due, Novodiax may, without notice to Purchaser, delay or postpone the delivery of the products. Novodiax is authorized to change the payment term to payment in advance of shipment as an effort to collect unpaid balance. Purchaser agrees to pay all costs, including, but not limited to, attorney and accounting fees resulting from the collection of the past due payments.

  3. Pricing:

    Prices shown are in US dollars. All prices are subject to change without notice.

  4. Conditions:

    Unless indicated specifically, all products listed on this web site are for research use only. Nothing disclosed herein is to be construed as a suggestion to violate any valid patents. Novodiax cannot be held responsible for patent infringements or other violations that may occur with the use of our products. Novodiax shall not be responsible for any consequential or other damages beyond the cost of replacing its product.

    Customer agrees to indemnify and hold Novodiax harmless and to reimburse Novodiax for all costs related to any claim arising as a result of customer's use of any Novodiax's product contrary to the terms contained herein or otherwise specified in other documentation.

  5. Trademarks and Patents:

    Novodiax holds trademarks for ihcDirect and Q-Stain.
    Novodiax holds patent rights for Direct IHC technology (patent pending).